How can we help?

Once your order is complete, you will receive two emails: your order receipt and a separate email providing access to your digital images.

Please check your junk or spam folder, as the download email can occasionally be filtered there.

You can also access your downloads by logging directly into your ordering account.

1. Log into your online ordering account.
2. Select Digital Portraits from the menu.
3. Select My Downloads.
4. Choose to download all images as a ZIP file, or download photographs individually.

The process varies slightly depending on your phone or device. Where possible, downloading the complete collection to a computer is generally the easiest option.

If you'd prefer to download directly to your phone, follow our quick step-by-step video guide.

Yes. Your Digital Download collection includes all eligible images displayed in that child's individual portrait gallery.

No. To protect the privacy of all children photographed, we do not provide group or class photographs as digital files.

Group and class photographs are available to purchase as printed products.

If you selected Download All, your images may arrive inside a ZIP file.

On most computers you can double-click the ZIP file, or right-click and choose Extract or Extract All. A new folder containing your photographs will then appear.

Once you have logged into your gallery, you can view your child's photographs and select the prints, packages or products you would like to order.

1. Choose Prints & Products from the menu.
2. Select Portrait Pictures for individual photographs.
3. Select Group Pictures for group or class photographs.
4. Choose your preferred print size.
5. Drag your chosen photograph into the product area.
6. Select Add to Shopping Cart.

Group photographs can be purchased as part of an eligible package or ordered separately as an individual print.

Adding a group photo to a package:

1. Select the print within your package that you would like to replace.
2. Scroll through the available images until you find the group photograph.
3. Drag the group photograph into the selected print position.

To purchase a separate copy, choose Group Pictures from the Prints & Products section.

Memory Booklets allow you to select your favourite photographs and create a special keepsake from your child's photography session.

Watch our step-by-step guide to see how to select your images and order your Memory Booklet through the online gallery.

Want to see the Memory Booklet before you order? Our quick preview video shows you the finished product and what you can expect.

Packages are priced per child. A separate package is required for each child's individual portrait collection.

Yes. Your photographs can still be ordered after the initial ordering period, provided the gallery remains available.

The promotional pricing and free school or centre delivery offered during the first 10 days will no longer apply.

Orders placed during the promotional period receive special pricing because we are able to process the centre or school's orders together.

Once this period has closed, standard pricing applies. This helps us keep the offer fair for families who ordered within the promotional period.

If you believe you have exceptional circumstances, you're welcome to contact our team.

If you have previously accessed your gallery, you can log in using the email address and password you created.

If you have never logged in and have misplaced your original access information, please contact our team at info@bluewolfphotography.com.au.

First, check that you are logged into the account connected with your child's photography registration or access code.

If your child's gallery is missing, please contact us with your child's name and school or early learning centre and our team can investigate.

Free School/Centre Delivery
Please allow up to 21 days from the close of the free delivery period.

Home Delivery
Please allow up to 21 days from the date your order is placed.

Digital Downloads
Digital orders are normally available immediately after your order has been successfully completed.

During the initial ordering period we offer families the option of free combined delivery to participating schools or centres.

Home delivery orders, and orders placed after the free delivery period, need to be individually processed, packaged and dispatched. The delivery fee contributes to these postage and fulfilment costs.

Free school or centre delivery is available during the initial promotional ordering period because participating families' orders can be processed and dispatched together.

Once that period has closed, orders are processed individually and the applicable delivery fee will automatically be added.

If you believe you have exceptional circumstances, please contact our team.

We're sorry something isn't right. Please contact our team and include your order number, along with a photograph of the issue where applicable.

We'll review the order and help get the problem sorted as quickly as possible.

Orders can move into production quickly, so changes aren't always possible once an order has been submitted.

If you've made a mistake, contact us as soon as possible and we'll check whether the order can still be amended.